Case studies

CM, a Belgian health insurer, migrated its Atlassian environment from Data Center to Cloud, with integration into Azure Entra ID as a requirement. The technical integration through Atlassian Guard was easy to set up. The real challenge was operational: deciding in which platform licences, groups and permissions are managed. ACA Group listed the decisions to make, guided and advised CM, and made sure all stakeholders were informed and aligned. The result: licences managed in Azure Entra ID, permissions in Atlassian groups, and an enterprise-grade identity and security solution with clearly defined roles and responsibilities.

Jessa Ziekenhuis, a hospital in the healthcare sector, was struggling with C2M: outdated Electronic Health Records software with rising maintenance costs, growing unavailability and a stalled feature backlog. Together with ACA Group, the hospital built GEMS (Global Electronic Medical System) on the ACA Platform, with a joint development team and a strong focus on UX. After a phased rollout, GEMS fully replaced C2M by March 2018. It now serves about 2,500 users every day, with fast response times and no unplanned downtime.

UZ Brussel, a university hospital in the healthcare sector, faced limitations in managing over 150 websites on an on-premise Liferay 7.0 platform, including scalability and security challenges. In collaboration with ACA Group, the organization migrated to Liferay SaaS, a cloud-based digital experience platform. This solution enabled centralized management, improved security, and automated updates, resulting in a scalable, future-proof digital infrastructure with reduced maintenance effort and minimal disruption.

Medi-Market, a retail company in the pharmacy and healthcare sector, needed to optimize inventory management and reduce stock-related costs. ACA Group developed an AI-driven automatic stock replenishment system that uses real-time data to manage inventory levels and predict demand. This solution reduces operational costs by 75%, improves stock accuracy, and increases efficiency through automated, data-driven inventory management.

Medi-Market, a retail company in the pharmacy and healthcare sector, needed a scalable and secure hosting solution to support its expanding international application landscape. ACA Group implemented a cloud infrastructure using AWS, Kubernetes, and infrastructure as code (IaC) to automate deployment and management. This solution enables scalable operations, ensures high availability with minimal downtime, and improves system monitoring and overall IT efficiency.

Group IDEWE, a provider of workplace health and wellbeing services, aimed to improve employee health management but needed a scalable digital solution for personalized guidance. In collaboration with KU Leuven, a mobile app was developed using data-driven algorithms to deliver tailored health advice. This digital health solution empowers users to manage their wellbeing, increases engagement, and supports preventive healthcare through personalized, data-based insights.

MLOZ, a healthcare organization, needed to modernize its outdated IT service desk to improve support efficiency and security. ACA Group implemented ASK Service Desk based on Jira Service Management, including a self-service portal, system integrations, and real-time reporting. This ITSM solution reduces response times, improves operational efficiency, and provides a secure, scalable platform for delivering high-quality IT support.

EMVI, a technology provider focused on accessibility solutions, aimed to support visually impaired individuals but faced challenges in delivering real-time environmental interpretation. The company developed an AI-powered mobile app that uses computer vision to provide live visual assistance, including navigation support and emotion recognition. This solution improves accessibility, enhances user independence, and enables safer interaction with both physical environments and digital content.

Medi-Market, a retail company in the pharmacy and healthcare sector, needed to improve the ergonomics and efficiency of in-store stock management for shop assistants. ACA Group transformed the existing replenishment system into a Progressive Web App (PWA) optimized for handheld devices. This mobile solution streamlines stock processes, enhances usability, and increases operational efficiency across more than 70 stores.

Livlina, operating in the pharmaceutical supply chain sector, needed to manage complex reporting requirements and gain real-time customer insights but relied on manual, error-prone data processes. ACA Group implemented a cloud-based data platform using Power BI to automate reporting and centralize data management. This solution improves data accuracy, enables real-time analytics, and provides a scalable foundation for efficient, future-proof data-driven operations.

Aqtor!, a provider of orthopedic and mobility aids in the healthcare sector, faced inefficiencies in appointment management that impacted operational productivity and patient experience. ACA Group implemented Planit, a digital planning and scheduling system, to streamline appointment workflows and optimize resource allocation. This solution reduces administrative workload, improves care quality, and increases customer satisfaction by enabling faster, more efficient patient service.