Collaboration & project management

Atlassian implementation & consulting

Design, implement, and optimize Atlassian tools tailored to your organization. From implementation and optimization to license management and long-term support.

Talk to us
Talk to us
Consultant working

Why Atlassian setups often fall short ❌

setup icon
Overcomplicated setups

Your Atlassian environment has grown over time, with too many configurations, custom fields, and exceptions. eger

workflow icon
Workflows that don’t reflect reality

Processes in Jira or Confluence don’t match how your teams actually work.

inconsistent icon
Tool sprawl and inconsistency

Different teams use Atlassian tools in different ways, without clear standards.

intranet icon
Lower user adoption

Users don’t fully understand or trust the setup.

data-governance
No clear governance

There is no ownership or structure to keep the environment scalable over time.

What we help you implement with Atlassian ✅

From implementation to optimization, every step is focused on making your environment clearer, simpler and more effective in daily use.

  • Jira and Confluence implementation
  • Jira Service Management (ITSM & ESM) setups
  • Workflow and process design
  • Atlassian Marketplace apps and integrations
  • Health checks and optimization
  • License management and optimization
  • Technical and functional support
tom buntinx changed

A tailored approach to your
Atlassian implementation

No two organizations work the same way, so no two Atlassian setups should either. 

We combine business understanding with technical expertise to design solutions that fit your processes, your teams, and your goals. From workshops and analysis to implementation and aftercare, we support you every step of the way.

1. Discover & analyze

We start by understanding your current setup, challenges, and goals through workshops and analysis.

Outcome: clear insights and aligned priorities

2. Design your solution

We translate your needs into workflows, structures, and configurations tailored to your organization.

Outcome: a solution that fits how your teams actually work

3. Implement & configure

We configure your Atlassian tools based on best practices and your specific requirements.

Outcome: a scalable and structured environment

4. Optimize & support

We provide training, perform health checks, and offer ongoing support to ensure long-term success.

Outcome: continuous improvement and confident users

Real results. Happy Atlassian customers.

How our onboarding platform gives new colleagues a flying start. (And saves HR a lot of time)

ACA Group, an international technology consultancy, faced fragmented onboarding processes across multiple offices, tools, and business units, creating inefficiencies for HR and inconsistent employee experiences. To address this, ACA Group developed N-ACA, a custom onboarding platform built with OutSystems low-code technology. The platform centralizes onboarding content, enables progress tracking, and standardizes workflows. This solution improved onboarding quality, reduced administrative workload for HR, and accelerated time-to-productivity for new employees.
rocket
rocket
ACA Group logo

Revolutionizing IT Support at H.Essers with Jira Service Management

H.Essers, a European logistics company, needed to modernize its IT support processes to improve efficiency and transparency. ACA Group implemented an IT service management (ITSM) solution using Jira Service Management, Confluence, and Insight to streamline workflows and automate operations. This integrated platform enhances service delivery, improves user experience, and increases operational efficiency through better visibility and structured IT support processes.

truck on the road
truck on the road
essers logo transparant

How iText transformed its PDF knowledge base with Confluence

iText, a provider of PDF software solutions, needed to improve the management and delivery of its knowledge base but faced limitations with its existing website. ACA Group migrated the content to a Confluence-based knowledge management platform, using Scroll Versions and Scroll Viewport for version control and customization. This solution enhances content organization, improves search and SEO, and provides a scalable, user-friendly knowledge hub for global users.

database background
database background
itext logo

Agentschap Natuur en Bos transforms IT support with integrated service portal

Agentschap Natuur en Bos (ANB), a public sector environmental agency, needed a more efficient and transparent IT support system but relied on fragmented processes. ACA Group implemented a centralized IT service management (ITSM) solution using Jira Service Management, including asset management and reporting capabilities. This integrated service desk platform streamlines support workflows, improves cross-department collaboration, and increases efficiency while enabling users to resolve issues more independently.

foto van een bos
foto van een bos
anb logo transparant

Jira Service Management for Clarebout: so much more than just an IT helpdesk!

Clarebout, a food processing company in the frozen potato products industry, needed a scalable IT service desk to support rapid growth but relied on an insufficient open-source system. ACA Group implemented an IT service management (ITSM) solution to standardize processes and improve support operations. This solution increases efficiency, enhances service quality, and provides a reliable, scalable platform for managing IT services across the organization.

potatoes
potatoes
clarebout logo

Transforming IT Service Management: ITSM service desk for MLOZ

MLOZ, a healthcare organization, needed to modernize its outdated IT service desk to improve support efficiency and security. ACA Group implemented ASK Service Desk based on Jira Service Management, including a self-service portal, system integrations, and real-time reporting. This ITSM solution reduces response times, improves operational efficiency, and provides a secure, scalable platform for delivering high-quality IT support.

MLOZ health care image
MLOZ health care image
logo mloz

How our onboarding platform gives new colleagues a flying start. (And saves HR a lot of time)

ACA Group, an international technology consultancy, faced fragmented onboarding processes across multiple offices, tools, and business units, creating inefficiencies for HR and inconsistent employee experiences. To address this, ACA Group developed N-ACA, a custom onboarding platform built with OutSystems low-code technology. The platform centralizes onboarding content, enables progress tracking, and standardizes workflows. This solution improved onboarding quality, reduced administrative workload for HR, and accelerated time-to-productivity for new employees.
rocket
rocket
ACA Group logo

Revolutionizing IT Support at H.Essers with Jira Service Management

H.Essers, a European logistics company, needed to modernize its IT support processes to improve efficiency and transparency. ACA Group implemented an IT service management (ITSM) solution using Jira Service Management, Confluence, and Insight to streamline workflows and automate operations. This integrated platform enhances service delivery, improves user experience, and increases operational efficiency through better visibility and structured IT support processes.

truck on the road
truck on the road
essers logo transparant

How iText transformed its PDF knowledge base with Confluence

iText, a provider of PDF software solutions, needed to improve the management and delivery of its knowledge base but faced limitations with its existing website. ACA Group migrated the content to a Confluence-based knowledge management platform, using Scroll Versions and Scroll Viewport for version control and customization. This solution enhances content organization, improves search and SEO, and provides a scalable, user-friendly knowledge hub for global users.

database background
database background
itext logo

Agentschap Natuur en Bos transforms IT support with integrated service portal

Agentschap Natuur en Bos (ANB), a public sector environmental agency, needed a more efficient and transparent IT support system but relied on fragmented processes. ACA Group implemented a centralized IT service management (ITSM) solution using Jira Service Management, including asset management and reporting capabilities. This integrated service desk platform streamlines support workflows, improves cross-department collaboration, and increases efficiency while enabling users to resolve issues more independently.

foto van een bos
foto van een bos
anb logo transparant

Jira Service Management for Clarebout: so much more than just an IT helpdesk!

Clarebout, a food processing company in the frozen potato products industry, needed a scalable IT service desk to support rapid growth but relied on an insufficient open-source system. ACA Group implemented an IT service management (ITSM) solution to standardize processes and improve support operations. This solution increases efficiency, enhances service quality, and provides a reliable, scalable platform for managing IT services across the organization.

potatoes
potatoes
clarebout logo

Transforming IT Service Management: ITSM service desk for MLOZ

MLOZ, a healthcare organization, needed to modernize its outdated IT service desk to improve support efficiency and security. ACA Group implemented ASK Service Desk based on Jira Service Management, including a self-service portal, system integrations, and real-time reporting. This ITSM solution reduces response times, improves operational efficiency, and provides a secure, scalable platform for delivering high-quality IT support.

MLOZ health care image
MLOZ health care image
logo mloz
Check out all our cases
Check out all our cases

Ready to get more out of Atlassian?

Build an environment that supports how your teams actually work.
Contact us and Katrien is happy to help you with all your questions! 

Katrien Gistelinck

Ready to get more out of Atlassian?

Build an environment that supports how your teams actually work.
Contact us and Katrien is happy to help you with all your questions! 

Katrien Gistelinck

Ready to get more out of Atlassian?

Build an environment that supports how your teams actually work.
Contact us and Katrien is happy to help you with all your questions! 

Katrien Gistelinck

Ready to get more out of Atlassian?

Build an environment that supports how your teams actually work.
Contact us and Katrien is happy to help you with all your questions! 

Katrien Gistelinck

Implementation & consulting FAQ

How do I know if my Atlassian setup needs improvement?

If your Jira or Confluence setup feels complex, requires workarounds, or adoption is low, it’s often a sign your environment needs improvement. A structured review can help simplify your setup and align it with how your teams actually work.

Does ACA Group only help with new Atlassian implementations?

No. You can get support whether you're starting from scratch, migrating to Atlassian Cloud, or optimizing an existing environment. Improving an existing setup often delivers quick wins without starting over.

What does Atlassian implementation and consulting include?

It typically includes workshops, process analysis, solution design, configuration, and optimization. It can also include training, health checks, and ongoing technical and functional support.

How long does an Atlassian implementation or optimization take?

This depends on your goals and complexity. Smaller improvements can take a few weeks, while larger implementations or transformations take longer. A tailored approach helps define a realistic timeline.

Do you also provide Atlassian training for our teams?

Yes. Training is an important part of successful adoption. You can get role-based training to help your teams use Jira, Confluence, and other tools effectively in their daily work.