JiraField: more efficiency for field service teams with Atlassian Jira
Field service employees, such as installers, repair technicians, inspectors, and transporters, often have to work with inefficient and user-unfriendly IT tools. Traditional service management software is often complex, insufficiently customizable, and expensive. Alternatives like WhatsApp, Excel, and phone calls are cumbersome, confusing, and not scalable.
That's why ACA developed JiraField. Discover how this innovative solution increases your team's productivity and cost efficiency.
What is JiraField?
JiraField is an innovative and user-friendly solution for field service employees, offering a perfect balance between standard products and custom solutions.
The foundation of JiraField is Atlassian Jira—a flexible tool already used by many companies to organize work—combined with a fully customizable mobile app. The result is a cost-effective solution that can be fully tailored to your team's needs.
A day in the life with JiraField: more efficiency for your field service team
Automatic ticket assignment
Sarah, a back-office employee, schedules maintenance tasks in Atlassian Jira. Using Jira's familiar and flexible interface, she can easily create tickets or automatically receive tasks from other systems.
The JiraField planning engine picks up new tasks and automatically assigns them to the right employee. This planning logic is fully customized to your processes. Additionally, the engine intelligently uses data from the mobile app, such as GPS coordinates, to assign tasks to the employee closest to the location.
Everything at hand with the mobile JiraField app
Meanwhile, Jan, a maintenance technician, uses the JiraField mobile app, which provides a personalized user experience without unnecessary complexity. He has access to all crucial information from anywhere and with the app, he can easily navigate to the task location.
The app provides Jan with all the necessary work instructions and acts as the ultimate support tool. Thanks to the AI chatbot and a Bluetooth earpiece, he can talk to the app and retrieve necessary information from Confluence while working. When the task is completed, he logs the work details in the app and closes the task—on to the next job.
Real-time overview for the back office
And what about the back office? Everything is under control. Sarah has a real-time overview of all tasks. Every update immediately appears in Jira, and she can even see the exact location of each employee. This allows her to easily provide updates where needed. Thanks to Jira's extensive reporting capabilities, her managers are always informed as well.
Why choose JiraField?
Efficiency = cost savings: Losing just one hour per day in a team of 50 field service employees can quickly cost €250,000 per year. That means, even small improvements can make a big difference. We believe in taking many small steps rather than a big bang approach.
Easy customizable: Thanks to Atlassian Jira as the foundation, JiraField is flexible and quickly configurable. The planning engine and intelligent mobile app are modularly built, allowing each component to be easily adjusted or even entirely replaced with your own version. This means you can get started quickly and optimize along the way. JiraField combines the flexibility of a custom solution with the speed and cost of a simple product. The best of both worlds!
Maximize your field service team's productivity with JiraField
With JiraField, you get the most out of your field service team through:
- Atlassian Jira: A powerful and trusted tool for organizing work.
- A smart mobile app: User-friendly and fully tailored to your team's operations.
- AI integration: Voice-controlled access to information in Confluence.
- Real-time insights: Always an up-to-date overview and full control, wherever you are.
