Service Designer

At ACA Digital Studio, we strive to accelerate digital value. Driven by our core values, we create digital solutions that truly make a difference. We focus on tangible outcomes that enhance market performance and drive meaningful change.

Our top priority is always impact — we deliver measurable results that go beyond aesthetics. Every step we take is grounded in data, ensuring decisions are backed by insights and analysis. We believe in practical progress over theoretical perfection, embracing rapid experimentation and real-world feedback. Collaboration is essential to us; we leverage the power of diversity and teamwork to tackle complex challenges from multiple perspectives.

We are committed to sustainability and inclusivity in our work, valuing solutions that offer long-term benefits for a wide range of stakeholders. Through strategic collaboration and continuous iteration, we help our clients intelligently evolve their digital products, maximize value, and remain relevant in an ever-changing landscape. With a Big Picture Thinking approach, we ensure we understand both the details and the broader context — seamlessly navigating between business strategy, solution strategy, and product strategy.

As a Service Designer, you play a crucial role in designing service solutions that meet both user needs and business objectives. You work closely with multidisciplinary teams and clients to develop customer journeys and service blueprints that deliver measurable business results. You’ll also have the opportunity to take a leading role in initiatives such as the Sustainathon Discovery projects, where you'll be responsible for defining the right challenges and delivering concrete solutions.

Beyond designing services, you’ll guide clients in shaping their ideas and validating both the impact and feasibility of their concepts. This requires not only creativity and empathy, but also strong business acumen and the ability to deliver results in a cost-effective way.