Customer Portal EBTS: how a design system gets truckers back on the road faster

Our UX experts started with a thorough audit. Together with EBTS, we examined every screen.

• Which flows can be made more logical?
• Which screens are too cluttered?
• Where are the pain points and how can we resolve them?
  

   

Optimisation: check ✅

The next challenge: scalability.

Johan Steppe, Digital Innovation Lead: "For this customer portal, a design system is a great solution. When we showed the benefits, EBTS was immediately on board: That's what we need."

So what are those benefits?

"In such a system, we first establish all the rules for the visual design. We define all the components: a button should look like this, a dropdown is shaped this way, until all those parameters have been set."

Design system: the library that saves you money

Then we work out the design for all those components. The result is a library of fixed building blocks.

Designing a new screen? Simply drag those components into place and you're done. Implementing a client's full brand identity as part of your white label solution? The components are already there, so it's just a matter of setting the colours, and you can do that for all elements at once. All of this adds up to significant savings on development hours.

We worked in short sprints, each with clear deliverables. Johan: "That provides structure and keeps up the momentum."

"We calculated upfront how many sprints would be needed. That allowed us to give EBTS a clear picture of the budget and timeline straight away. Every few days we showed their team what we had designed and discussed the next steps."

With success: we met the deadline.

For EBTS:

Better service. A more performant portal, enabling them to serve their customers even better.
Cost savings. A white label design they can quickly and easily customise for their clients themselves.
One point of contact. We took care of everything related to UX and design.

For customers and service partners:

A faster solution. Because logging a case is now easier.
Peace of mind. A tailored portal they can offer to their own customers.
For the truck driver: back on the road sooner.